Q. Can you arrange our transfer to and from the lodge?

A. Yes we can pick you up from anywhere in Bali including the airport, please give us 24 hours notice to arrange your transfer.

Email is the best way to let us know your details.

Q. Does our room price include transfers?

A. Im sorry but as the trip to the lodge is approx 2 hours from most destinations we are unable to offer your transfer without charge.

Q. What is the price from Ubud, the Airport or from Seminyak/ Kuta to the lodge?

A. the price is IDR 400.000 and the trip takes 2 - 2.5 hours depending on traffic.

Q. How much is the transfer?

A. The charge depends on the driving hours. A standard airport transfer is IDR 400.000.

Q. Can your car fit 5 people and luggage?

A. Yes we can order a bigger car for 5 or more people, please let us know how many people require transport.

Q. We arrive after 9pm to the airport – is this too late to arrive at the lodge?

A. The lodge is 2 - 2.5 hours driving from the airport depending on traffic, we accept guests at any time of night.

Q. We are driving with our own driver or rental car to the lodge, can you provide a map?

A. Please download the street map from the Location page on our

website:  www.baliecolodge/index.php/location/maps

Q. Do you have a car seat for a Baby?

A. No so we dont have a baby car seat, we suggest you bring your own or you can hire one from Bali Bay Care in Bali

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Q. How many people can fit in our room?

A. Please have a look at the floor plans for each bungalow on our website on the accomodation page.

Q. Do you have air conditioning?

A. Due to our lovely mild mountain temperatures we do not need air conditioning at any time of year

Q. Do you have a TV in the bungalow

A. No sorry we do not have a TV in the room, due to guests requests for No TV

Q. Do you have DVD's?

A. Yes we have a selection of current & older classic DVD's free for u to play on your devises

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Q. What vaccinations do I need for traveling to Bali?

A. Please consult with your local doctor, if possible we recommend Homeopathic immunisations especially for children.

Q. Is there Malaria in Bali?

A. Officially there is no malaria in Bali, we have never had a case of Malaria here in our village.

Q. Do you have mosquito nets?

A. All bungalows have mosquito nets although mosquitoes are rare here and usually only at dawn and dusk. In the tropics sensible light clothing at these

time is the best solution for not being bitten.

Q. Do you have mosquitoes?

A. Mosquitoes have adapted to climate change and are now found in Holland, central Europe and USA  – they are no longer a tropical insect. Our family has lived here for 16 years without mosquito nets – there are no reported cases of Malaria in our area. We have the occasional mosquito at dawn & dusk.

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Q. I’ve read some reviews that make me worry about insects in the room, please could you let me know how true these reviews are.

A. 2010 was the wettest year in 20 years in Bali, because of this we had an unusual amount of flying creatures around. Thankfully things have got back to normal, we have also made ant barriers around certain bungalows which had a lot of ant activity, so if you have an ant phobia this will not be a problem.

Please remember that the appearance of moths, geckos and frogs is normal in a living diverse system. As an Eco lodge we aim to educate... so that irrational fears of creatures may turn to a love and respect for those sharing the planet with us. Insects do indicate a living & diverse ecosystem.

Q. What creatures might I encounter @ the lodge

A. Butterflies, Moths, Geckos, Skinks, Bee's, native frogs & toads, ants & harmless spiders 

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Q. Do you cater for special dietary needs?

A. Yes we can cater for: Food allergies, Gluten free, vegan & vegetarian diets – please advise us of your requirements.

Q. How much are your meals?

A. Our meals range from Rp 45.000 to Rp 120.000 ( for special dinners). The average price for dinner is Rp 80.000.

Q. We arrive late what time does your restaurant close?

A. The restaurant closes at 9pm.

Q. Do you have vegan, vegetarian and Raw food as options on your menu

A. yes we have all the above available for you.

Q. Do you have western meals?

A. Yes, we have western meals available.

Q. Is there tax on meals

A. By Indonesian law, All meals & drinks are subject to 15 % Gov tax & service charge

Q. Is there anywhere else to eat close to the lodge?

A. There is a hotel next door offering standard (non organic) meals, and also Bali Eco Stay 15 minutes drive or a 1 hour walk away

Q. Do you serve meat?

A. Yes we offer : Chicken, Prawns, Fish & Pork

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Q. What kind of footwear do we need on the day trek to the top of Batukaru?

A. Hiking boots or Trainers are the preferred footwear.

Q. What kind of footwear do we need for the 3 hour treks ?

A. Open walking sandals or trainers, which ever you prefer.

Q. Do I need to book my activities before I arrive?

A. You can book all your activities once you get here, the Batukaru Day Trek to the summit is weather permiting & booked the day before your climb.

Q. Do you have a swimming pool?

A. We have 3 fresh water mountain pools, but no swimming pool.

Q. How far is the nearest beach?

A. The nearest beach is 50 minutes away on the West coast - Balian beach, Medewi surfing beach is 90 minutes, 90 minutes to the north coast and 90 minutes to the south coast.

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Q. Whats are the temperatures by night & day at the lodge?

A. Please follow this link to see the local weather in Bali: http://www.weather-forecast.com/topographic-maps/bali

Q. Will it be raining at the lodge if we come in the wet season?

A. Officially the wet season is Dec – March in Bali, although it has rained on all months of the year.

Q. If I come in the wet season will it rain all day?

A. During the wet season the mornings are usually clear and sunny, with clouds forming around noon and possible rain around 2pm for a few hours (a good time to have a massage or read a book). This is the best time to get amazing views from the lodge.

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Q. Do you have an internet connection/ Wi/Fi?

A. Yes we have free 24 hour WiFi in the restaurant only.

Q. Which bungalows have internet in the room?

A. There is no internet connection in the bungalows, due to our limited bandwidth in this remote area

Q. Can I skype at the lodge?

A. Due to our limited internet access, you can only audio skpye from the lodge.

Q. Can I stream movies?

A. Due to our limited internet access, you are not able to stream movies, but we have free DVD's for you to watch

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Q. Can I pay by Visa or Master card at the end of my stay with you?

A. Yes you can pay by Visa or Master card only. A 2.5% bank fee is charged.

Q. Can I pay with foreign money?

A. We accept Euros, British Pounds, Singapore, Australian & US dollars

Q. Im worried about sending my CC details by email.

A. If you are worried about sending your cc details by email, you can send these details with Sendinc: https://www.sendinc.com/

 Sendinc is a simple way to send a secure email. It's safe, fast, and free.

 Q. Can I pay with Paypal?

A. We have stopped using Paypal,  As the fees for transaction & currency exchange are so high 5 % in Indonesia, we would like to encourage that our guests spend their money on more useful things, than bank fees.

Q. Can I pay by bank Transfer?

A. We have stopped payments by Bank Transfer - after so many guests, sending the wrong currency, to the wrong bank accout name, which means the guest is charged for return fees. Plus bank charges for an international transfer as so high. We would encourage that our guests spend their money on more useful things, than bank fees.

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Q. My flights have been canceled/ disrupted can I get a refund from my deposit payment?

A. Sorry we are not able to refund your deposit, your deposit is *transferable within 4 months of the booked date. * Subject to availability

Q. We have to cancel due to illness can you refund my deposit?

A. Sorry we are not able to refund your deposit, your deposit is *transferable within 4 months of the booked date. * Subject to availability

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